Refund Policy

Last Updated: August 18, 2026

At Royal Touch, we want you to be happy with your purchase. If you have an issue with your order, please review the policy below before requesting a return, exchange, or refund.

1. Return & Exchange Eligibility

You may request a return or exchange if the product is eligible under our policy.

To be eligible:

• The item must be unused and unworn.
• The item must be in its original condition.
• The item must include its original packaging and tags, where applicable.
• The item must not be damaged, washed, altered, or stained.
• The request must be submitted within the applicable return period.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene, customization, or product-specific reasons, certain items may not be eligible for return or exchange.

These may include:

• Used or worn items
• Washed or altered items
• Items damaged after delivery
• Items without original tags or packaging
• Customized or specially made items
• Items purchased on final sale, where clearly stated

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate solution.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be processed using the applicable original payment method or another agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

5. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

Return shipping costs may be the customer’s responsibility unless the return is caused by an error or issue attributable to Royal Touch.

6. Exchanges

If you need to exchange an eligible item, please contact us before sending the product back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

7. Sale & Discounted Items

Products purchased during sales, promotions, or special offers may have different return or exchange conditions.

Any special restrictions will be communicated on the product page, promotional offer, or at checkout.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

Once an order has been processed, dispatched, or shipped, cancellation may no longer be possible and the applicable return policy will apply.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with:

• Your full name
• Order number
• Product name
• Reason for the request
• Photos, where applicable

Our team will review your request and provide the next steps.

10. Contact Us

For questions regarding returns, exchanges, or refunds, please contact Royal Touch:

Royal Touch
523/A Main Hawksbay Road Karachi
Phone: 03118200306
Email: royaltouchofficial1934@gmail.com